Oyo Rooms — Regarding picture shown in the app and the room in real

adiraw07

from Dehradun, Uttarakhand

Dec 11, 2021

Address:

Bangalore

I had selected an OYO collection O room which is supposed to be a little premium, and looked promising on pics.
When I checked in paying the whole amount got to know the reality,
The room was not at all the same, the bedsheets were soiled, the washroom was leaking, flush infrequently working the AC was plugged out and tv not working
The room was overall dirty and looked anything but on the picture uploaded on app

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Comments

OYO Rooms Customer Care

from Chandigarh, Chandigarh

Dec 13, 2021

Verified Support

Hi, we are here to help. Kindly share the booking id so that we could get it checked. ~Joy

adiraw07's [Complaint's author] reply, Dec 14, 2021

GDYF8640

OYO Rooms Customer Care's response, Dec 15, 2021

Verified Support

Hi, thank you for sharing the needful details. We will resolve the issue at the earliest. ~Joy

OYO Rooms Customer Care

from Chandigarh, Chandigarh

Dec 15, 2021

Verified Support

Hello Adi,

We tried contacting you but the attempt was unsuccessful. Please share an alternate number to get in touch with you at the earliest.

Thanks & Regards
TEAM OYO

OYO Rooms Customer Care

from Chandigarh, Chandigarh

Dec 16, 2021

Verified Support

Hi, as checked, our team has assisted you with your concern and provided a needful resolution. For any other assistance, please feel free to contact us.

Team OYO