[Resolved]  Oyo Rooms — regarding prepaid discount

Address:Hyderabad, Telangana

I have booked a room through oyo with booking id clat4079. It showed me the total bill of inr3783 and if paid early through online, there is a discount of inr500 and total bill is only inr3283. So i have paid inr3283 by debit card. At the time of check in, the management told me that there is a balance amount of inr500 to be paid. I opened the oyo app and found that they add inr500 to the original bill inr3783, after i paid the bill of 3283, after a discount of inr500 it shows that 500 is the balance amount. Then why you are asking us to pay early in online, if it is the same amount before and after.
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Nov 28, 2018
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Oct 26, 2018
OYO Rooms Customer Care's response
Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Appreciate your patience and understanding in this regard.

Regards
Team OYO
Verified Support
Oct 27, 2018
OYO Rooms Customer Care's response
Dear HarikaReddy,

We understand that no apology would be adequate to cover up the inconvenience caused to you. Our team addressed the concern highlighted by you with sheer diligence. Your valuable feedback has been registered with us and we'll certainly forward this to the relevant team.

Regards,
Team OYO
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