[Resolved] Oyo Rooms — regarding refund of amount submitted for hotel
B
Bhaweshjoshi
from Kolkata, West Bengal
Address:
OYO Rooms, 325, Spaze Tech Park Tower B, Sohna Road, Gurgaon, Haryana, India, Pin Code – 122001, Kolkata, West Bengal, 700012
I had made a hotel booking on 24 june at oyo 36740 hotel kohinoor international lodge. Booking no. Fspw5704. By mistake the room got booked for 24 to 27 june.. Whereas i wanted to book for 25 to 28 june. An amount of rs. 3832 was also paid by me for this booking. Since i didn't turn up on 24 june. My booking got cancelled and on asking customer care they told whole amount will be refunded. After 24 days i have only received rs. 1344 only. Even if according to their policy they can cut one day charge.. Still i must get refund of remaining money. I have tried calling the customer care for help, messaged them on app, mailed them several times.. But no action has been taken yet. It is requested to get this matter solved as soon as possibe.
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Sep 2, 2019
Complaint marked as Resolved
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jul 29, 2019
OYO Rooms Customer Care's response Hello Guest,
We never want any dissatisfactory experience for any of our guest and are getting this checked for you.
Regards,
Team OYO
Verified Support
Aug 02, 2019
OYO Rooms Customer Care's response Hi, We worked on your concern raised and have sent you the needful resolution over email. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance.~sj
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