Hello mera naam Pankaj Singh hai, Maine Aug 28 ko subah Oyo ke through OYO Flagship 92819 Hotel Surbhi G near Gandhi Chaowk Varanasi me room book karaya tha jiski booking I'd - K7966261 hai aur amount Rs. 2113 and maine executive se late check-in mention karne ke lie bhi kaha tha, then after some hours maine dubara se call kia yeh confirm karne ke lie ki ma'am ne late check-in mention Kia hai ya nhi to doosri executive kehti hai nhi mention nhi hai, maine mention karne ko kaha to unhone dubara se booking karne ko kaha jiske lie unhone fir se Rs. 2440 amount mujhse charge kia, aur unhone kaha wo purani booking cancel kar degi aur uska refund aa jaayega but nhi ki, jiske baad 15-20 executive ko call karne ke baad meri Oyo Manager Shalini ji se baat hui unhone ek ticket raise ki for refund of double booking, aur manager ne mujhse kaha ki jis din mai check out karunga uss din mai wo ticket I'd ussi emergency no par call karke bata du within 24hr to refund process ho jaayega par main subah se try kar raha hu baat karne ki par call connect nhi kar raha hai koi, abhi tak approx 20 executive se baat Hui, problem batane ke baad se call hold par ho jaati hai par connect nhi hoti hai, aur jo ticket refund ke lie raise hui thi wo without my permission resolved show ho rahi hai OYO App par without getting any refund, maine ticket ka screenshot attach kia hai iss complaint ke saath, please have a look on it and resolve my issue and refund my money as soon as possible.
Contact number - [protected]
Payment done through [protected]
Booking I'd 1 - K7966261
Booking I'd 2 of refund - NQ596331
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