[Resolved]  Oyo Rooms — Regarding Refund on booking ID IN6J0596

I booked OYO from official website on 4th October and paid ₹21123 in advance for a 23 nights stay (lunch included) from 9th October-2022 to 1st November-2022. Since 9-Oct-2022 was my check-in date, I checked-in on 9-Oct-2022. After checking in I came to know that the hotel doesn't provide meals. Then on October 16 I initiated a request to shorten my booking through customer support as I don't see any option in web and mobile app to modify existing booking. I spoke to customer support to shorten my existing booking including meals related issues and then my checkout date was 18-Oct-2022. And according to Oyo policy I will be charged for 1 night extra for mid stay cancellation. For the same I got an acknowledgement mail from OYO that OYO has received my request.
I checked out from the hotel on the mentioned date 18-Oct-2022 as discussed with support. After a few days I didn't see any updates on my request and I haven't even received confirmation mail from Oyo for my request. So I contacted customer support to check further progress and refund related queries. They told me my ticket is in progress and I would get the refund after the check-out date as it is an automated process which would take time and assured me that, even if I do not get the refund after November 1, I can contact OYO customer support. Also system shows incorrect information as i already checked out on October 18 but somehow it's not updated in their database.

I have tried multiple times to connect with their support but my call diverted to higher authority and it does not connect. I mostly wait for more than 10 minutes and call disconnect automatically. Now I realized my call does not connect at all. Don't know if they are going to give me refund or not.