Oyo Rooms — regarding refund which commitment by oyo supervisor

shekhar23795

Address:

Mumbai City, Maharashtra

I made a booking (Midt0613) actually when i reached at hotel location then i didn’t found hotel at the hotel map location which given by oyo app and finally i made a new booking for another property by other oyo account.
Now my concern is if i didn’t stay in that hotel so why should i pay.
I want to refund my money that is 1923/-
When i talk oyo customer support she is senior supervisor (Khushboo) she was committed me that you got your refund but now i didn’t got

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OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2020

OYO Rooms Customer Care's response Hello Guest,

We never want any dissatisfactory experience for any of our guest and are getting this checked for you.

Regards,
Team OYO

Jan 12, 2020

Updated by shekhar23795 till now I didn’t received refund.

Jan 27, 2020

Updated by shekhar23795 it has been declined that is told me by Mehul he is sr supervisor.