Oyo Rooms — Regarding the false booking and the denial of refund

I booked Chaitanya Beach Resort, Palande Beach, Dapoli from Booking.com. It was booked by the OYO agent and the booking id was GHQK7775. There were WhatsApp messages, SMS and email as well having two links for payment. One was for partial payment and one was for full payment. We made a partial payment of 2964 INR.

When we reached the hotel it denies us for check-in and the owner said that the resort belongs to me and the old owner had not deactivated the OYO account for the resort.

I tried calling booking.com and they concluded that Refund will be initiated from OYO only.

I tried calling OYO 10+ times in the last 3 days. The customer care number is +91-[protected].

All of the executives have cut off my calls.

Please help me in this matter.