[Resolved]  Oyo Rooms — Regarding the partial refund

Dear All,
My story starts with a pre-paid Booking (QLC68036) for myself for a hassle-free outstation stay from OYO mobile application but that was my biggest mistake. When I reached the Hotel after 10 hrs of travel, they said that no room is available now you need to contact OYO. I have called OYO numerous times for a replacement but they put the call on hold & after few minutes the call gets dropped (As I remember it happened 10 times and you can check with history from my no. [protected]) out of frustration I contacted OYO in all possible way (FB, Mailer, LinkedIn, Play Store) but no action taken for next 2 days. After 2 days I received partial amount in my original source pay mode.
After that I contact to need help option in Oyo mobile application and chat with your executives. After getting no positive response from last 3 days, they disable my chat option with executive and now, when I click on need help option one reply is coming contact to our support team.
When I call to your customer care no. provided by your mobile application only. There are two options-
1-Press 1 for creating a new booking: - after so many calls, they are not ready to take up my query neither ready to transfer my call to your support team, many times they transfer my call they put the call on hold & after few minutes the call gets dropped.
2-Press 2 for existing booking: - in this option they only give me the status of my partial refund and cut the call.

After so many efforts I am not able to connect with you. Tell me, Is this is the right way of customer support, The booking is cancelled because of Hotel. This is the last effort I am putting on this concern, after this I’ll go in Consumer court to raise my query.
I want my complete payment in source pay mode.
Payment Done:- Rs. 2146
Amount refunded:- Rs. 1075
Booking ID:_- QLC68036
Booking Date- 08/06/2022
Name:- Rishabh Jain