[Resolved]  Oyo Rooms — regarding the worst room that i got from oyo after booking a decent room from thier app

Address:

Bebo Technologies, Plot No. D3, Rajiv Gandhi IT park, Chandigarh, Punjab, 160101

Hi team,

I want to share my experience (Which was worst) while staying at hotels booked in mussoorie at oyo.

1. 1st room booked at oyo was 'hotel palazzo' at price of rs. 2097.
But what i got is the room that is of half size of booked room which is not at all worth at rs.2097. (Actual price of 2 rooms that i got was rs.1478)

2. 2nd day we booked 'hotel charlene' at price of rs. 2521.
But what i got is the worst room that too in the basement which is not at all worth at rs.2521. (Actual price of 2 rooms that i got was rs.1428)

3. We called customer service for the issue mentioned in point#2 (Around 10 times as it always busy and call was getting merge again and again). After actually the call got connected, we had to wait for around 40 minutes till the time the call transfered to higher authority as we requested to change the hotel.
They changed our hotel to mussorie international at 11pm in the night.

I have paid rs. 2521 for 'hotel charlene' which was then changed to 'hotel mussorie international' and for that i had to pay extra rs. 156. But, the bill that i got from owner of mussoorie international is for rs. 1983. (Refer attached bill: hotel mussoorie internatioanl bill. Jpg). So, ideally they should refund me rs. 538 (Rs. 2521- rs.1983). But on the top of that, i recived a bill for the same room from oyo and that too of rs. 2640

4. The worst one was that i got a call from thier customer care on 24th march'2019 at '2 am' in the early morning for the issue that i raised on 23rd march'2019 at '10 pm'. They forgot that they are calling an indian customer who might be sleeping at 2am.
And when i asked them to tranfer the call to a senior executive, they denied and diverted my questions. Just because they don't want to disturb thier seniors in the early morning 2am but they can disturb thier so called valuable customers.
Refer attached recording: customer_care_recording. Amr

My overall experience with oyo was worst. They show fake images of rooms which is tottaly different from actual room. Actually they display the pictures of deluxe rooms and then after booking the actual room we got is classic.
They acctually harras a customer which is literrally moving on roads at 11 pm in the night just because they did not gave the actual room that had shown in the pictures, which is a big harrasment.

After that sending this mail, i am recieving thier offer of refund of rs. 621, which i denied by saying that
"this is highly non professional and unacceptable behavior from your end.
You guys have spoiled my time, my weekend and do you really think that refund of rs 621 is worth for it?

You spoiled my first day by giving room without balcony, which i booked just for the sake of balcony.
Again, you spoiled 2nd day, by giving worst ever basement room, where even animals can't stay.

That was the hell experience. So, i need full refund for the harrasment that i had to bear while moving on streets late night (11-11.30 pm)."

After that, they said this was the best that we can offer means they are not ready to refnd even 50%.

Kindly provide the solution or compensation from them for the harrasment that i had to take as well as my frinds had to suffer just because i reffered them to book room from oyo.

Thanks,
Megha