Oyo Rooms — regarding unprofessional service form oyo rooms

Address:

Jalandhar, Hoshiarpur, Punjab, 144204

My booking id is hlyf 3720. We were traveling from jalandhar to new delhi with a confirmed booking one day before. All payments were already made while booking but after reaching the hotel with family at 11.00 pm at night, the room had not been provided by the hotel manager.

When i called oyo helpdesk they said due to a technical error they can't help us and not able to provide room in another hotel. The representative didn't even bother to solve the problem by discussing it with the hotel manager.

The attitude of the hotel manager was also not good. Moreover, any refund has not been initiated by oyo rooms yet.

My complaint is when you travel with your family in a different city this type o[censored]nprofessional behaviour and oyo service is not acceptable.