[Resolved]  Oyo Rooms — Relocated to unsafe location and want compensation

Address:Hyderabad

My friends and I booked a room at OYO SilverKey 77383 Oyo Silverkey Kondapur, Near Sanskrit School, Hyderabad after thorough research since it's only us girls. We booked it online on[protected] from[protected] to[protected] but decided to pay at the location. The check-in time was 12 pm but when we went to the hotel on[protected], they said all the rooms were sold out. We got a mail at 1 pm saying we had been relocated.

Not only was this new room (at Familiar Inn hotel, new hafeezpet, near Mahindra spares, rex automobiles) was

1. not worth the price but it also
2. it was such an unsafe place for girls. We have been even catcalled one time.
3. Not to mention, this location won't even show properly on the maps when booking rides or food deliveries.
4. We've been dropped off somewhere else when we booked a ride to the familiar inn hotel for which we have been charged Rs. 200.

The management later told us that the hotel location is not accurate on maps. If we were to book a ride to this hotel at night time who'll guarantee our safety? What if we were new to Hyderabad?

We chose and booked OYO SilverKey for a reason but now we had to go through this awful experience. We couldn't even enjoy our little stay properly because we decided to trust Oyo regarding our safety. We would like a 50% of refund as compensation and please make sure no other woman goes through this.
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Apr 1, 2023
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Feb 20, 2023
OYO Rooms Customer Care's response
Dear Guest,

We completely understand the inconvenience you had to go through. This is not an experience we want our guests to have with us. Rest assured, we'll get this checked and connect with you at the earliest.

Regards,
Team OYO
Verified Support
Feb 21, 2023
OYO Rooms Customer Care's response
Dear Guest,

Our concerned team tried calling multiple times, but couldn't connect with you. Please share a feasible time or an alternate number so that we can connect with you and resolve your concern.

Regards,
Team OYO
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