[Resolved] Oyo Rooms — rent charged more than specified

[Resolved] Oyo Rooms — rent charged more than specified

P Partha Sarathi Bhattacharya from Kolkata, West Bengal

Dear sir / madam, On 26th aug'19 i have availed your hotel booking facility at oyo 28258 rajeswari hotel, chittaranjan, west bengal against booking no cvwp9280. As per the agreed terms i was supposed to pay an all inclusive charges of rs 756/ with breakfast. But on my arrival on 26th evening the hotel authority refused to accept the agreed amount and charged an amount of rs 999/ for the same, which i feel is highly condemn-able. I will be delighted to receive your comments Partha sarathi bhattacharya Was this information helpful? No (0) Yes (0)
Oct 4, 2019 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Aug 30, 2019 OYO Rooms Customer Care's response We are tremendously sorry for your dismaying experience. Thank you for sharing your booking ID. Our concerned team will connect with you at the earliest. Regards, Team OYO Verified Support Aug 31, 2019 OYO Rooms Customer Care's response Hi Guest, We believe your issue has been resolved. Our concerned team has sent you an email on your registered email address, hope you acknowledge the same. We assure you for a hassle free stay experience in future. Please let us know if you need any further assistance. Regards, Team OYO
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