Good day to you.
I'm here to request for full refund.
I booked a room in oyo 2322 dien karona hotel indonesia.
Booking id: yjaq0281
Check-in - 28th dec'19
Check-out - 29th dec'19
Alamat - 148, jl. Jaranguda no.148, jaranguda, merdeka, kabupaten karo, sumatera utara, kabupaten karo
Landmark - tugu kol
I went there but the room is definitely can't stay.
The room was so dirty and we can't even barefoot inside the room.
The toilet didn't provide hot water, and full of smell.
Even the floor bricks were broken, brought us danger.
The ceiling was also broken because of damp.
The worst part was, the room full of ants! As per the attachment, this is really scary!!!
I requested for changing room, but the receptionist told me there's no more room! And his attitude was horrible!
I asked for cancel the booking, i will find another hotel to stay. What he told me was, call the oyo help centre, he can't even help in this.
His attitude made me very very disappointed!
And i called the centre, but no one picked up my call!! I called for several times! No one answer! I was helpless!
I requested for full refund as this is consider cheating. The photos and the actual room are definitely two different things!
Was this information helpful?
Post your Comment