Oyo Rooms — Request for Refund of cancelled booking

I have booked a room at OYO 8404 Hotel Aerofly at Delhi for my stay with family on 13 Sep 22 night. I have paid Rs 726/- in advance and the booking ID is KK1W7186. I reported to the hotel for checkin around 11 pm on 13 Sep 2022 and found that the room and washrooms in a very unhygienic and unhealthy state. Even used condoms were lying on the floor. I noticed that the hotel is entertaining unmarried couples for off the record short stays. Being unhealthy and unsuitable for family stay, I asked the hotel to cancel the booking and checked in a nearby hotel. I tried to contact the OYO Rooms customer care, but no response received. I sent a mail to OYO, but received an auto generated reply only. Please register a complaint and do the needful for early refund of the payment to my bank account.
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OYO Rooms customer support has been notified about the posted complaint.
Nov 07, 2022
Updated by Baiju P
The complaint has not yet been addressed by OYO rooms. My refund is still pending. Please escalate the issue and provide a solution. Regards
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Hi Baiju, it’s never our intention to cause any disruption to our customers and regret the inconvenience caused. Please be assured that we have escalated the issue.~Team Oyo
Baiju P's [Complaint's author] reply, Oct 26, 2022
I am still waiting for refund. Please refund the amount to my bank account at the earliest. Regards

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