[Resolved]  Oyo Rooms — REQUIRE ESCALATION - Pathetic service and behaviour

Hi.
Booking ID PP4H7595

I booked a suite room at Oyo 1116 G Silver hotels

I was not allowed to check in immediately. The OYO exec then helped me check in and then I proceeded to my room.
Once i got there, the condition of the room was very bad. Pan and puke spit everywhere and the stains were not gone. Bed sheets, bed cover pillows were full of soil marks. Wallpapers were hanging and damaged. I had gotten an allergic reaction due to this and i had appealed to oyo to give me a different property or a refund. OYO said they do not have a different property and they can only do 20% refund due to policy.

I had moved myself away from the environment with my luggage giving they keys to the helper boy who came to check my room. I never told him Im checking out.
Once i was done with my work i returned back to the hotel and asked for a photo of my register entry. To get due proof that I have checked in and I have taken cognizance of the room situation.
The receptionist then proceeded to call his bus boys (goons) who took the register, striked my name and my partner's name and called us outsiders and that we are not allowed in the hotel anymore. Their reason for doing this is that I reported directly to OYO that the room was bad and not reached out to them first - which would lead to an escalation on them from OYO. All of this because they couldnt do their job.

I require a full refund of my booking for my pathetic experience and the goon mannerisms that were displayed by the property staff.