[Resolved]  Oyo Rooms — Room booking cancelled but refund not received.

I made two bookings for two hotels via OYO rooms from 26th June, 2021 to 28th June with booking id: OKB79331with transaction amount of ₹963/- which is in Kodaikanal and with booking id: TP2F4427 with transaction amount of ₹2922/- which is in Munnar. I cancelled the first one due to covid lockdown issues in Tamil Nadu as I’m coming from Kerala and the one in Munnar got auto cancelled and refund for both when checked in the app seems to be initiated but I haven’t received the refund yet. First one said refund transferred to Paytm which I haven’t received and the second one says it has been transferred through Razorpay portal which also I haven’t received since oyo is telling me that they have initiated the refund and that i will receive the amount within 14 working days. I asked oyo for the bank reference number so that i could confirm whether there is any issue with the bank but customer care number is getting auto disconnected when I choose the option to talk to customer care executive. After confirming with the bank mentioning the transaction the bank says we have already updated your transactions but OYO has not initiated the refund. I asked oyo again for telling them that there is no issue from the bank side. Kindly initiate the refund for both booking ids OYO I feel very disappointed with the customer service of OYO. I am fed up of calling OYO and my bank again and again without any worthy results. Please do the needful ASAP!.