[Resolved] Oyo Rooms — Room Booking Issue

Jerome DSa

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400062
Website:	www.oyorooms.com

I booked a room almost a month in advance and just a day before my travel oyo room rep called me confirming that the room was upgraded to another hotel. I was informed that the room will be within the vicinity of the area i had booked the earlier room. However, this was not the case and i was being booked in a hotel which was almost 8 - 10 kms away. OYO Rooms claimed that they are unable to help and i didnt have an choice and still had to put up with the new booking.

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Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2016

OYO Rooms Customer Care's response Dear Guest, We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. It is rather embarrassing to know about this issue happening to one of our early and loyal guests. Please share your booking ID/contact details and Rest assured, we'll solve the issue leading to this. Thanks for your patience. Team OYO