[Resolved] Oyo Rooms — room not allotted after online booking

Pratip Choudhury

from Kolkata, West Bengal

Address:

755019

We were not given a room at hotel mirabel, jajpur road even after prior online booking in oyo app, as we were not married although oyo app showed couples are welcome. We requested for separate rooms but still they didn't give us any rooms. My girlfriend also agreed to stay in different hotel but they didn't give me a room telling us that its their hotel policy. We were harassed unnecessarily after having a genuine booking.

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Aug 8, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2019

OYO Rooms Customer Care's response We always strive to deliver the best service to our customers and a sincere apology if you have not been satisfied with your experience. Kindly share the requisite booking details with us.