[Resolved]  Oyo Rooms — room not available in the hotel i booked through oyo and they're not refunding my money.

I booked a hotel in patnitop yesterday at around 11 pm, but when i reached the hotel the people at the reception denied me entry saying that they don't have rooms. Further they told me to call oyo and ask for refund and cancellation. I have been calling their customer support since. I have talked to two different representatives, both assured me that they're arranging a call back from their senior department and that my complaint has been raised. When i asked for my complaint number the second time, he said it's not available to him. Now it's really late in the night and now they're saying they'll look into it in the morning. They're duping money from us. And they don't even have an email id for complaints so that things don't stay on record.