[Resolved] Oyo Rooms — room not provided

[Resolved] Oyo Rooms — room not provided

H Heuristic Club from Dehra Dun, Uttarakhand

I booked two oyo room in hotel mount view kodaikanal from 30th nov to 1st december 2017. When i reached to hotel at 2245 hrs then hotel was locked from inside & i tried contacting on counter but nobody replied. I tried banging door. Finally after 40 minutes i was fully wet in rain & then i took room in hotel kodaikanal international in front of hotel mount view. Please return my money & what about my waiting with family & problem in rain. Lakhan lal meena [protected]@yahoo.co.in [protected] Was this information helpful? No (0) Yes (0)
Jan 9, 2018 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Dec 01, 2017 Updated by Heuristic Club Hi Lakhan lal meena, We have received your payment and we look forward to host you at OYO 8723 Hotel Mount View Kodaikanal for confirmed Booking MDZK9417 Check-in: 30th Nov, 12 pm onwards Check-out: 1st Dec till 11 am No. of rooms: 2 Number of guests: 4 Adults Hotel name: Hotel Mount View Kodaikanal Address : Plot No.1, Opposite Hotel Kodai International, Laws Ghat Road, Kodaikanal Map link : http://bit.ly/2orUNEH *T&C- Please carry a valid govt. issued address ID proof (PAN cards not valid) with address not in the same city as the hotel. Verified Support Dec 01, 2017 OYO Rooms Customer Care's response Dear Guest, We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard. Regards Team OYO Verified Support Dec 05, 2017 OYO Rooms Customer Care's response Dear Guest, We understand that no amount of apologies can make up for the experience that you had to go through. For the same we request you to kindly inbox us your booking ID/contact details so that we can help you accordingly. Regards, Team OYO
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