[Resolved] Oyo Rooms — Room provided with amenities promised missing and unhygienic

Leostroika

from Chennai, Tamil Nadu

Address:	Bangalore, Karnataka, 560048
Website:	www.oyorooms.com

Booked a room with OYO in Ooty for a day 26-27 Dec. Booking ID: XROT5748
Booking was confirmed in Hotel Jaysanthi, Mysore road Opp Ooty Club Ooty.

Hotel Manger denied any reservation after regular follow up with OYO they changed the Hotel to Maneck Residency in Ooty.
Accommodation provided was very sub standard and most of amenities promised in original booking.
- No Wifi
- No Geyser
- No Lift
- Un professional Service staff
- Unhealthy room
- Smelling rat poop in room
- Mouse in room created chaos whole night.

Traveling with infant and senior citizen had a terrible night. Not able to sleep whole night.
Service staff denied rat presence and didn't helped.

Tried to complain the same to OYO customer care, every time they promised a call back resolving the issue but no call back received till now.
Consider this a breach of trust, providing a substandard room.

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Complaint marked as Resolved

Verified Support

Dec 31, 2015

OYO Rooms Customer Care's response Dear Guest, We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. It is rather embarrassing to know about this issue happening to one of our early and loyal guests. Rest assured, we'll investigate and solve the issue leading to this. Our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience. Team OYO