[Resolved]  Oyo Rooms — room service - ac

Address:Ajmer, Rajasthan, 305001

Dear concern,
Yesterday i checked in room 106 at hotel avita, ajmer.
It was around 8:00pm stayed till 11:00 but no cooling was their in room, i asked hotelier for same.
Someone came and changed some settings in ac remote. But still same condition.
Then they changed my room, new room 105 was not equipped with phone.
Ac was in same condition, but it was around 11:30 and i was tired too.
Just slept under fan.
It gives me feel that paying for ac and enjoying fan.
What a #.
I am a frequent traveler at different location and always use goibibo.
This is my second time in last 10 year when i used oyo rooms, if that type of rooms and service oyo provides.
What is the sense to book through oyo.
Need a proper satisfactory answer not the "thanks feedback and we will work on that".

Waiting for your response.
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Dec 2, 2018
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Oct 20, 2018
OYO Rooms Customer Care's response
Dear Deepesha,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO
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