[Resolved] Oyo Rooms — room service and amenities | |
I booked two rooms with oyo hotels check in date 11th of november and check out date 12th of november booking id 'ncpx5173'. Hotel listed television in amenities. That tv wasn't working so i complaint the same to hotel manager andhe promised me to fix it in an hour... I called him 5 times but he didn't fix tv during my stay.in evening bathroom also got locked from inside which manager opened after an hour. I faced so much mental agony so i raised a complaint with oyo rooms for compensation. It had been more than a week, i was continuously chatting with them through mail and phone calls but they finally denied to refund me any amount. I also paid 400 as early check in charges. Oyo rooms is doing fraud by listing amenities which they don't provide. My privacy was breached and i also suffered mental agony and it is a clear case of negligible on the part of hotel and oyo - the service provide and i should get compensation for the same. Was this information helpful? | |
Dec 25, 2019 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Nov 20, 2019 OYO Rooms Customer Care's response Hi Ritik, Sorry for the trouble you have to go through. Please do not worry your case will be taken care of. Please lend us sometime. The concerned team will get back to you. ~Alice
Verified Support Nov 20, 2019 OYO Rooms Customer Care's response Hi, Our team attended the concern diligently and the needful has been communicated. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance. Regards Team OYO | |
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