[Resolved] Oyo Rooms — Rooms booking and cancellation

sasikpillai

from Alappuzha, Kerala

Address:

688013

Dear Madam/Sir,
01. My booking ID.CVWL5032, check in date was 07/03/2017 and check out date was 08/03/2017, but I check out 3 hours late on same date and the hotel manager charged me Rs 500.00 and did not give me the bill.=/receipt.
02. My booking ID.CGKT0936, CHECK IN DATE was 14/03/2017 and check out date was 15/03/2017 but I checked out early on 14/30/2017 and they take Rs 300.00 more from me without any bill/receipt. I talk with your hotel manager and he told me that the balance money will refund to my account.
03. For the above mentioned bookings, I found rooms are same with out any difference but different rate, Rs.810.00/day and second booking was Rs.1157.00/per day. So I am kindly requesting you to study the matter deeply and do the needful.

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May 4, 2017

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2017

OYO Rooms Customer Care's response Dear Sasik, We appreciate your feedback on where we could improve our services further. As we work to always provide the best hospitality and services to our guests, your valuable comments help us to focus on the areas of improvement. For the same, We believe that our team got in touch with you and the needful has been done. Do let us know if you need any further help and we'll be more than happy to assist you. Hoping to host you soon. ~Karsh