I had booked three rooms through oyo for three days and on reaching the destination i was told by the hotel owner that rooms are not available. with six people and luggage had to roam around to get a suitable room. missed my morning darshan of my guru and had despite calling several times no response was given. later on the hotel people said that oyo is like that only you should have directly booked.
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Complaint marked as Resolved
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Nov 02, 2015
OYO Rooms Customer Care's response Dear Guest,
We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. It is rather embarrassing to know about this issue happening to one of our early and loyal guests. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking details and our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience.
Team OYO
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