[Resolved] Oyo Rooms — rooms : room hygiene/linen issue

Beetony

from Delhi, Delhi

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.oyorooms.com

Hi,

I visited oyo room oyo flagship 237 sector 41
Booking id: sarp7948
Check-in - 14th feb'18
Check-out - 15th feb'18
I had a very bad experience. Bathroom was in very poor condition and room was also unclean. I would like to get my refund back for poor service. I have attached pictures for the reference, even service was also bad, in bathroom no towel, food menu also expensive. I am very frequently user of oyo. So requesting you to please look at this matter on top priority.

Regards,
Bhupender singh

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Apr 3, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2018

OYO Rooms Customer Care's response Dear Bhupender,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO

Verified Support

Feb 26, 2018

OYO Rooms Customer Care's response Dear Bhupender,

Our team member contacted you in regards to your concern and assured you to take care of your feedback and also, ensure that such instance is not repeated. Please accept our apologies for the hassle occurred. Do let us know your future bookings with us. We'll personally take care of your stay.

Regards
Team OYO

Feb 27, 2018

Updated by Beetony ok, but at least provide me discount in next booking.

Regards
Bhupender

Verified Support

Mar 03, 2018

OYO Rooms Customer Care's response Bhupender,

You can reach out to us at [protected] or reply on the same mail whenever you wish to book with us and we'll assist you with the best prices.

Regards
Team OYO