Oyo Rooms — Ruined my holidays

Address:	Bangalore, Karnataka, 560045
Website:	www.oyorooms.com

Booking id : kbhc3684
Complaint no : 348181

I have never seen such unprofessional services from any service provider like you promote you are :

I spent 11k for one night stay in houseboat with thought that we will be getting best services but what we got is mentioned below.

1. We were looking for early checkin at 10:00 am, which they refused saying we can't provide and you can checkin only at 12:00 noon. We reached that place approx 11:30 am and called houseboat person. It was raining and we were standing on roadside with kids and family.
2. We were expecting atleast he receive us and atleast provide space to sit. After continuous calls to houseboat person and oyo customer care, he came to acknowledge at 12:30 pm. After that he started saying boat will come in 10 minutes.
3. Finally boat arrived at 01:00 pm.
4. He drove houseboat and stopped at lunch time for 1 hour and stopped for the day at sharp 5 pm.
5. Evening we asked for extra tea for which we said we will extra pay you. But they bluntly said we have limited milk and time too. We have other work also.
6.In dinner vegetables was of limited quantity.
7. We booked 3 rooms houseboat for 8 people and paid extra to oyo for that.In night on asking for extra bed they said we don't have and you must have informed us earlier in day time.
8.In morning they asked us for checkout on sharp 09:00 am and on asking for delay in checkin for 1 hour, they said we don't know about that. Even customer care didn't help.
9. If you have call logs then check in your system, how many times i called during my stay.


Overall your oyo boat and your services are pathetic and you people are responsible for ruin holidays for your customers.