[Resolved] Oyo Rooms — Sands of baga cottages

hello902

from Bengaluru, Karnataka

Address:	560093
Website:	oyorooms.com

After confirmation of availability of standard rooms in the hotel at Baga Beach by OYO, two rooms were booked from 28th Jan 2016 to 1st Feb 2016 for Rs. 34553/- . Only after that OYO made a disclosure of the place of stay i.e. Sands of Baga Cottages.
The amount charged is much more than normal tariff of this place. It is not a hotel, not even bed and breakfast. It has no reception, no lobby, supervised by an unskilled personnel sitting in a hut who provides tea with difficulty at Rs. 40/cup. Complaints made to OYO personnel during stay fell into deaf ears, all the guests feel cheated by OYO as ignoring customers complaints after 100% payment upfront is not in order. This is highly unethical behavior from an organization like OYO. It is requested to take serious note of the is complaint and arrange refund of amount after adjusting due amount.

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Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Feb 09, 2016

OYO Rooms Customer Care's response Dear Guest, We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. It is rather embarrassing to know about this issue happening to one of our early and loyal guests. Rest assured, we'll investigate and solve the issue leading to this. Our customer experience team will very soon get in touch with you regarding this if you could share your booking ID/contact details. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience. Team OYO