| Address: Bangalore | | Website: www.oyorooms.com |
I had recently reserved an OYO room (Bangalore, SPOT ON 78462 A Class Suites) and paid the initial amount directly via the OYO website. However, just on the day of arrival, I received a call from someone by the name of Pankaj from the hotel stating that the rooms in the hotel are unavailable and they can confirm the reservation only if I pay the pending amount immediately. And they also insisted that I pay directly to the number they provide. To check their authenticity I asked them to provide a few details and they shared the exact details of my booking, date of booking, location, etc.
In the middle of other important things, I trusted this guy and paid the remaining amount of INR. 2562 to this person. But upon confirming the transaction the guy again called me stating that they haven't received it because of some payment gateway issue and they requested me to transfer the same amount again.
This time around I was very suspicious and tried reaching out to the OYO support desk. From their website, I also happened to see that someone else had raised a ticket on my behalf a few hours before I received this call. But after a lot of wait time, I finally got to speak to an OYO customer advisor. He listened to this entire story and put me through the hotel owner. To my disbelief, it was a different person altogether and he mentioned there's no one by the name of Pankaj in this hotel and that he hasn't received the pending amount yet.
What's concerning is -
1) how did someone get to know the details of my booking and how were they able to raise a ticket without my knowledge
2) I see that many others have gone through a similar kind of fraud and OYO doesn't seem to take any action on these. Was this information helpful? | 
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