[Resolved] Oyo Rooms — security concerns | |||
Hi, my compalin is regarding the security and safety concern. I checked in (Date: aug, 21 2017) i am experiencing late night disturbance by unknown people"not specified whether it's a staff people or other". They are knocking the door and trying to open it. I have a lady friend with me, which is the biggest concern for security. I called and compalined about this unappropriate behavior to the reception but there is still mischief going on. My stay is of 5 nights (21st aug to 26th aug). Need to know can u solve this issue asap coz it's not financial but a safety hazardous. As from reception we got the response that some man had taken the room and they are doing such thing, also receptionist refuse to state there identity. Also one strange thing receptionist acclaimed that they are not came by booking oyo. So is this a work and authenticity that the rules and regulations composed in oyo got break by them only. We are very sad by our very first experience. Heartly sad. Address: rising star, oyo room, plot no. 620, gate no. 2, sector 45, gurgaon (Hr). Alloted room no. 101 Name: abhinav anand Booking id: mhpd2348 Was this information helpful? | |||
Sep 30, 2017 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Aug 24, 2017 OYO Rooms Customer Care's response Maharshika, we're extremely sorry to know this. Providing safety and security to our guests is our utmost priority. Please allow us some time to get this investigated, our team will soon get in touch with you. Team OYO Verified Support Aug 29, 2017 OYO Rooms Customer Care's response Maharshika, We are trying to connect with you but there is no answer from your end. Please share alternate contact details or a convenient time to connect with you.
Verified Support Aug 29, 2017 OYO Rooms Customer Care's response Maharshika, my team contacted you and we hope we were able to resolve your concern. We again apologise for the troubles caused. The same will never be repeated. Do let us know if you need any further assistance, we're here for you. Regards Team OYO | |||
1 Comment | |||
Comments
Beware they will take no responsibility. OYO customer service is very bad and irresponsible. Shift somewhere else if you are still using OYO claimed property.
Reply
73%
Complaints
6582
Pending
1005
Resolved
4541
View all 6582 OYO Rooms reviews & complaints
View all OYO Rooms contact information