[Resolved] Oyo Rooms — Security deposit not refunding almost a year and threatening

Jithin Emmanuel

from Trivandrum, Kerala

Sep 25, 2021

Address:	Bangalore
Website:	www.oyolife.in/?campaignid=14208381064&adgroupid=&keywordid=adid=&gclid=Cj0KCQjwkbuKBhDRARIsAALysV7XWFXnr85oHJPWRs_UBDdPsByGGU-12kHrRP2rOiLMNgIbVNJAMmMaAtdhEALw_wcB

Hi,

Good day to you!!

This is regarding my refund. My booking ID is 143976. I stayed at OYO 1342 Koramangala Bangalore. The initial deposit which is paid was 7000 and later on asked for more and the final amount was 14000. I informed both the manager and care taker 1 month before leaving. Still I didn't receive my money back. It's been around 6 months. I'm attaching a screen shot for you perusal. Please do the needful. 14000 is the amount which I'm eligible to get back. Please do this ASAP!!!

All are struggling in this corona time. Please stop looting and cheating on money dear OYO

Thanks & Regards
Allen Emmanuel

+3 photos

Was this information helpful?

No (0)

Yes (0)

Oct 28, 2021

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2021

OYO Rooms Customer Care's response Hi, we are extremely sorry for the inconvenience caused. Our team with connect with you soon and provide the best possible alternative.
Regards,
Team OYO

Nov 29, 2021

Updated by Jithin Emmanuel Hi,

After raising a complaint here finally Oyo has call me and Promised me of returning back the security deposit which they are holding it for a very long period of time.

Next day I received an email from them stating that they haven't received my security deposit.

Dear oyo without a security deposit how will I Start staying at your place?

Finally after lot of hassle they got to know that my payment has been received and said they security deposit will be paid back ASAP and again ots more than one month. No reply and No money credited back.

When I called the manager he threatened me.

Kindly help I'm attaching the Screenshot for your perusal.

Please don't loot people and that too in this covid time when everyone o[censored]s are struggling

Verified Support

Nov 30, 2021

OYO Rooms Customer Care's response Hi, as checked with our team, you did not pay the rent for the month of April'21 and the same has been adjusted with the security deposit.
Our team has conveyed the same information to you over call and mail with a move-out policy against ticket ID #[protected]. Let us know of any other assistance. ~Team OYO