[Resolved]  Oyo Rooms — Service complaint and refund

Address:

H.no 46-b,fateh singh colony, Amritsar

Hi this is Surjit Singh my mobile number is [protected] and you can contact me on what's up through this number my complaint is about refund for my booking I made on 18-aug of this month via Oyo app.i paid through online rs.681 and confirm my booking on Oyo. I try to call hotel for booking confirmation to hotel but they not attend my call. So I believe my booking is confirmed I visit Delhi hotel pubg residency at mayur vihar phase 1. When I reach there hotel person told me that there is no booking of my name. I show them my booking confirmation on Oyo app but they said they have no booking.so I was in situation where I have to check-in because I was reached at hotel with my luggage so I ask for solution for my paid amount to Oyo and ask for room also. Hotel person said we charge 1000 for room rent and if you have paid on Oyo app talk with Oyo customer care. I paid to hotel 1000 for room and call customer care also many time but it was difficult to get any solution from customer service of oyo.i call more than 10 time to oyo helpline but after listening my concern executive cut my call or put me on hold for the solution.i was so unhappy with service of Oyo. At the end one of lady take my complaint and she said you will get refund with in 48 hours but today is 26-aug and i not get any refund yet. I really don't know it's Oyo fault or that hotel people cheat the passenger because I seen its hotel reviews at the end this happens with lots of people hotel charge online booking also and take cash also.there should be some strict action need to be taken.