[Resolved]  Oyo Rooms — service denied and money paid not refunded

Myself Gaurav Agarwal had booked a room and when I reached the hotel with my family I was denied room saying room not available and was made to wait for 2 hours on the road saying they are arranging a room but failed to do so and the amount paid by me is yet to be refunded its already more than a week.
attached the mail i received from them. i have mailed them the bank details.

Greetings from OYO!!
we apologies for inconvenience . We have worked on the concern you have faced, as per our telephonic conversation, please check the below details:

Concern that you faced - Shifting : Owner Denied Check In

Resolution provided - As per telephonic conversation shifting has been raised due to no rooms available at the property so u can make non oyo booking . we can provide you up to 2000 complementary excluding booking price which is INR2341
all you need to share the invoice for non oyo booking so that we can able to refund the difference amount.
t&C APPLY, FOR VERIFICATION of invoice.
Going forward, we assure you the best services. Please give us the opportunity to host you again to showcase the OYO promise in the future. You can now easily modify your bookings, know hotel policies, get resolution for escalations and claim refund by using OYO Assist on the OYO app.

Regards
Jitendra
Guest Experience Manager
OYO
16436142:209058

refund yet to be processed and i have called oyo multiple times but they put my call on hold and then disconnect my call