[Resolved] Oyo Rooms — service issue at the hotel doon star

Praveer Jha

from Noida, Uttar Pradesh

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I have raised the complain for my booking in this hotel and also got the commitment from Mr Mahendra and Manish tha I need not to pay anything but they are saying that they have given wrong commitment but could not refund the whole amount and they have not said so would request the management to check the recording from there level. Because Mr Manish on the call confirmed me that I have got wrong commitment from Mahendra so he is going to provide the complimentary stay then thy denied so please check the recording

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Aug 20, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Jul 18, 2018

Updated by Praveer Jha Ms aditi denied for the escalation matrix as I want to raise the complain to the management

Verified Support

Jul 20, 2018

OYO Rooms Customer Care's response Praveer, Our heartfelt apologies. We request you to kindly inbox us your booking ID/Contact details so that we can help you accordingly.

Team OYO