[Resolved] Oyo Rooms — service issue_left my belonging in oyo hotel, booking id- szwr4275
Oyo flagship 27926, chauhan residency, sector-66, Noida, Uttar Pradesh, India
SSushiljss on Jun 8, 2019
I have stayed for 3 days in Oyo flagship 27926 at Noida. By mistake I left my mobile headphone in their but property manager assured me that they will keep the same in reception safely. I send my friend to collect after 2 days post discussion with Oyo manager but he told that headphone is lost. Buy again he assured to to courier the new one but not done then I requested Oyo escalation team then also he assured to do the courier in a week time. Now it's around a month but Oyo manager not denying but not sending and Oyo escalation team replying that issue resolved on my mail and when I called Oyo customer care then verbally they always says ok will escalate to seniors and closing my cases all the time. Sharing booking id's for 3 days- SZWR4275, ENXC4058, QDTN9745
Complaint marked as Resolved Jul 13, 2019
Oyo has taken the case seriously when the issue highlighted here in consumercomplaint only. So I suggest to all consumer to lodge a complaint if you face any issue during your stay to [email protected] and do the follow-up, if they started closing your complaint without resolution in oyo app as well, then highlight here. Also oyo has the tagline of service assurance which is just to name and no grantee of refund if they fail to provide the committed service. Thanks to team for support.
[Jun 16, 2019] OYO Rooms customer support has been notified about the posted complaint.
Verified SupportOYO Rooms Customer Care's response, Jun 18, 2019
We are extremely sorry for the dismaying experience. Kindly give us some time to get it checked.
Verified SupportOYO Rooms Customer Care's response, Jun 20, 2019
Hi, We worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance. ~Dk
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