[Resolved]  Oyo Rooms — service not provided refund not processed

The booking agent misrepresented and lied to score the booking, promising me complementary late check out. Booked the room believing the agent.

Had the ugliest experience during the stay. Oyo and property owners have a dispute where oyo has not made payments to the owners. Owing to this, the property manager kicked us out and the things promised were not delivered to me. My parents and i had the worst experience.
To settle the issue called the customer support team who kept transferring the call internally. This went on for about an hour where i spoke to 4 people none of whom were able to provide a solution. Ultimately had to vacate the room. The most useless customer support team ever. Even after being on call for an hour and demanding refund none of them registered my complaint. Today, when i called i had to register a new complaint for which they are asking for 7-14 days time.
These people sit in their ac offices and repeat the same statements of 'i can understand' and 'i apologize' all of which is complete #. I am the one who had to wait out on the road in extreme heat with my family due to their screw up.

After registering the complaint their team called while i was on call with the person who took my complaint and never called back.
Furthermore, the customer care executive provided a wrong email address when i asked for one.
Case id: 18008616