[Resolved] Oyo Rooms — Services

Tommyhilfiger2017

from Mumbai, Maharashtra

Address:	Hyderabad, Andhra Pradesh
Website:	Oyo rooms

I have booked into Oyo rooms serene nest Hyderabad, this is one of the worst experience I am having with Oyo never book again Oyo in future, not connected to captain as phn getting disconnected automatically after 30 secs.
No hot water facility they say hot water will come it never will, waited for 3 hrs before finally sleeping without bath, room service doesn't get u ur change back and add 50 bucks as delivery charges which is no where mentioned in bill as they get food from outside..I have never had such a bad experience in any hotel where guests checking in after a journey at night can freshen up bcoz water is not hold but cold in winter season.

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Mar 13, 2017

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2017

OYO Rooms Customer Care's response Dear Guest,
We're extremely sorry to know that you had a bad experience with us. We regret the inconvenience you had to go through. Please let us know your booking ID so that we can look into the matter right away for you.

Team OYO

Verified Support

Feb 07, 2017

OYO Rooms Customer Care's response Dear Guest,
Our sincere apologies for the trouble you had to go through. This is certainly not who we are. We request you to please share your booking details with us so that we can get this checked.

Team OYO