[Resolved] OYO Rooms — shifting due to oyo mistake, but no response till date
Gurgaon, Haryana, India
SaSAShinde on Jun 13, 2018
Regarding my booking 'hotel s n international thekkadi denied oyo booking' as their contract expiring in july. I was booked before one month ago & oyo given me booking confirmation of the same. When i called at hotel for meal plan, that time i learnt the matter.
After frequent complaints of booking id gkc5620, iry9803, cbju1365, gqod5672 only shifting in hotel forrest inn (Thekkadi) is arranged but rate modification is not carried out till today. As previously call back from mrs. Aayesha & mrs. Swati from oyo escalation team committed me to shifting with same tariff of s n international as mistake is from oyo. I was waiting here since long back. I was wasting my time with continuous follow up with oyo mumbai team manager mr. Kartik & oyo customer care team. I observed that there is no proper system to attended complaint & give solution. Every time i have to call & new person get connected. He start as new complaint. It is horrible...
I booked hotels rooms one month before with affordable rates but now rate hiked. I would like to notice you that oyo contract with hotel s n international is expiring in july, till oyo have taken my bookings of nov 2018. It is not my mistake. Oyo guest experience manager given me the shifting options, then i replied with option. Now last call from mrs. Aayesh oyo & she asked me to modify the rates from my mnc. I asked her, ' why should i do it? It is your internal matter...'. Then she forwarded the matter with mr. Kartik, mumabi team manager.
Now as diwali vacation, i don't get rooms in thekkadi, oyo has to arrange it in 24 hrs with s n international cost. I given notice to mr. Kartik...'if your reply not received then i will take necessary action regarding your worst service, otherwise there is no way to publish the matter & ask helps from others.'
Please note -
I called oyo center more than 70 times (Calls record is available)
Every time oyo manager found changed & asking start to end history.
Last 36 hours, i asked call back but no any call received from oyo then i personally called mr. Kartik mumbai, team manager but he found helpless.
Total 7 days passed but no solution from your side.
Oyo contacts -
Cutomer care -[protected]
Mr. Kartik -[protected]
Please taken necessary action & reply soon
Complaint marked as Resolved Aug 15, 2018
[Jun 13, 2018] OYO Rooms customer support has been notified about the posted complaint.
Verified SupportOYO Rooms Customer Care's response, Jun 14, 2018
We apologize for the inconvenience caused and will get this checked for you on priority. We appreciate your patience and understanding in this regards.
Verified SupportOYO Rooms Customer Care's response, Jun 16, 2018
Our guest support team addressed your concern which is highlighted and we believe to have communicated the needful to you. Do reach out to us for any other assistance in future.
Verified SupportOYO Rooms Customer Care's response, Jul 15, 2018
We contacted you regarding this and our team shared the details with you. We again apologise for the trouble caused and will ensure a hassle-free stay for you in the future. Let us know for any other assistance.
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