[Resolved]  Oyo Rooms — spoton 36996 manasa tourist home

Sequence of events
1. Booked 4 rooms for 11 guests in "spot on 36996 manasa tourist home" under booking id cpwl7409

2. Called the oyo customer care right after that then came to know that was a spoton property and didnt have attched bathroom. Then asked about the cancellation process to him he said i will get the refund amount in 7-14 working days.

3-cancelled the booking within 14 minutes of booking
4- it showed cancellation charge as 7012 rupees. Which is the entire amount i paid.

5-registered a complaint on 14 june 2019 they said it will be refunded. Waited till 3rd july then called the customer care again. The same process repeated again. So far filed 5 compaints. All of complaints are showing as resolved. And the refund status is showing that they have denied my cancellation request as per oyo cancellation policies.
After each complaint they are telling to wait for 14 days and after that denying my refund

To file each complaint first have to talk to one person then he says he will transfer the call to the manager and after a waiting for a long time mostly the call gets connected to another customer whose call have been transfered to manager and we end up having a good chat. Most pathetic customer care service i have ever seen.