[Resolved]  Oyo Rooms — stay at lichana haveli

Address:	Jaipur, Rajasthan, 302032
Website:	OYO Rooms - Lichana Haveli

We, a family of 6, booked a stay through oyo website at lichana haveli on sikar bypass road. They charged us for three bed-fitted two rooms although gave us dingy congested double rooms out of which one was barely enough for a double bed to fit in. Upon requesting staff gave us option to put a mattress outside the bathroom. Mattresses/bedsheets were torn out; air exhaust of another room opened in our bathroom releasing smoke and alcohol smell, so barely could sleep or rest; staff wasn't helpful at all and were rather arguing; no bins were available in the rooms. Considering the ratings by oyo, it is unfortunate to say that the service was disgusting and perhaps oyo team allows fake reviews to prevail and does permit false and hoax information to prevail on there website. We highly recommend families to not to stay at this facility ever, not sure either if it is ideal for singles or groups. This is not just a simple complaint as i am going to push it through further until i get compensated to the levels me and my family has been bothered. Request the authorities to take an immediate and justified action. Also please do not revert with your template responses. Looking forward to your prompt revert and action.