[Resolved]  Oyo Rooms — stay at resort booked but did not get accommodations

Address:

Gurgaon, Haryana

Booking id: baph5968. I booked a room through the oyo app on mobile for two days in mandarmoni and payed an advance for it.
Upon reaching the resort, they denied any accommodations to me and my family and as i reported to them over phone they could not find a solution. With several requests and appeals we have been accommodated with a much higher priced rooms at the resort. Upon completing my stay i called them again stating my bad experience. They first rudely talked to me and when i told sorry to disturb then and was going to cut the connection they asked me hold the call and they would solve the matter. The call went on for around 45 mins and still nobody said anything from the other side and the call got disconnected. Being a very old and loyal customer i felt so humiliated that it took me a while to digest the insult let alone paying back my money. Thank you oyo for your service for those 30 odd times i have booked in the past. I pray that this experience does not occur with other people especially any guest abroad which sends a wrong massage about our country. Jai hind. 🇮🇳