| Address: | Nandhilath Parambil (H) , Chentrappinni PO, Thrissur district, Kerala, 680687, Mob: 8714221158 |
I have booked a room in Hotel crown tower, West Saravanampati, Sathy Road, Coimbatore, 641035 through oyo app by making advance payment of Rs: 523 through phone pay on 09.03.2023 for staying at the hotel the same night .
But the hotel management cancelled our booking without informing us in advance and asked us to get the refund form oyo.
Then i called oyo customer care and the oyo representative promised me that he will arrange another room at Coimbatore and from his end while we were on call he booked a hotel ' Vangal Nest ' Peelamedu Pudhur, Masakalipalayam, 641028 and advised us that you can check-in without any further payment.
But again the hotel management of vangal nest forced us to pay Rs;1, 500 and the same time i called the oyo customer care and the new guy said you have to pay the sum shown on your new booking i.e Rs:614 and the promise made my the 1st costumer care guy was not met. After these issues also the hotel management also forced us to pay Rs: 1, 500 and we paid the same since we cant get proper support from oyo even afetr asking the customer guys to contact the hotel directly or a available a representative of oyo at the hotel.
After my trip a tried to contact the complaint reporting department / refund department, but could connect only the new booking department .
Even oyo is not willing to raise a compliant and issue a ticket. Made calls more then 5 times and the booking department will promise that they will transfer the call to the higher authorities or refund department and make us wait for 10-15 minutes and disconnect my call all the time.
Booking id, payment details, phone calls record with customer care, UPI payment on the 2nd hotel (upi payment named the prime hospitality)all attached.
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