[Resolved] Oyo Rooms — sub standards rooms in hotel

Kiran Dinesh

Address:

Gautam Buddh Nagar, Uttar Pradesh

I had stayed at madhav stays at noida, sector 126 which i had booked through oyo vide lpxr6034 from 06 oct to 09 oct 17. The photos shown in the website and the actuals doesn't match at all as the rooms were not at all tidy. The rooms were not ready when we reached even though we have informed them well in advance. Bathrooms were not at all clean.ac was under repair. They have made a restaurant for name sake. It is totally unhygienic. I had to run behind the staff for bed sheet change, tv remote, ac remote. They have only one or two remotes for the whole hotels. Water from the ac makes the veranda untidy.

Remove this hotel from oyo rooms otherwise it may affect your prestige.

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Nov 11, 2017

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2017

OYO Rooms Customer Care's response Kiran, my sincere apologies for the trouble you had to go through. This is not who we are and we will certainly look into the matter for you. We have forwarded this to our team and will connect with you at the earliest to resolve this.

Regards
Team OYO

Verified Support

Oct 10, 2017

OYO Rooms Customer Care's response Hi Kiran,

We hope we were able to address your concern. We sincerely regret the inconvenience caused and we assure that your feedback will be worked upon and the necessary actions will be taken here. We hope you will give us another chance to host you.

Team OYO