[Resolved] Oyo Rooms — Sudden change in booking

Rachana Pole

Address:	Darjeeling, West Bengal
Website:	Oyorooms.com

We booked a room with oyorooms at a property near tv tower darjeeling for 4th to 6th may.We recieved booking confirmation by e mail.One month later we recieved correspondence saying that our booking has been changed to one of the premium booking and we wont have to pay extra charges.We recieved mail about upgradation of our booking.Next day again our booking was changed to some lower budget rooms and they offered us the refund of extra amount that we had paid.We told them we do not like the property they are giving us and we would like to have either the original booking or the refund they stated refund cant be given and we will have to accept whatever they are giving.

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2016

OYO Rooms Customer Care's response Dear Guest, We regret the inconvenience caused. We are working hard to deliver great customer service each time someone visits an OYO. It is unfortunate to know about this issue happening to one of our guests. Rest assured, we'll investigate and solve the issue leading to this. Our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience.