[Resolved] Oyo Rooms — sudden change of booked hotel

Ashgpt99

from Delhi, Delhi

Address:

Gurgaon, Haryana

Hello sir,
My name is ankit gupta. I booked 3 rooms on 8th dec approx for 3 days (31st dec'19 to 2nd jan'20) in kasol saanjh campus with booking id - cjrw0795 from oyo rooms but suddenly today i got a call from oyo that my booking has been shift for another location due to bulk booking. I have to reach tomorrow there and before few hours they are telling that it has been changed and even not sharing the changed location. How can these guys change booking because of a bulk order i have already paid full amount while booking and the customer care executive is behaving very rudely. Please look into the issue and help me with the same.

Thanks & regards
Ankit gupta
[protected]

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Feb 6, 2020

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Dec 29, 2019

Updated by Ashgpt99 Even when I called to CUSTOMER CARE he behaved very rudely and put me hold for a long time of 7-8 minutes and then disconnected the call. This is really pitful and ### experience by Oyo

Verified Support

Dec 30, 2019

OYO Rooms Customer Care's response We always strive to deliver the best service to our customers and a sincere apology if you have not been satisfied with your experience. Kindly give us some time to get it checked.

Regards
Team OYO