Oyo Rooms — suspicious action from customer support

Address:

Swarup Nagar, Kanpur, Uttar Pradesh

"hi salman, booking id tmoc3105 is cancelled as you did not check-in to oyo 788 hotel j s continental. Oyo guestline [protected]"
This was the message i received on my mobile the next day..
I booked room here on 23rd of june, stayed there also with my friend.. Did make payment online.. Of which i also received invoice.. Though the receptionist behavior was too rude.. After check out.. As per the customer's right.. I got the option to give them rating.. I did rated 1star and highlighted point 'rude receptionist behavior' for it.. I also called customer support to confirm it that my rating is feeded there or not.. Now the next day at morning.. I was receiving that text of booking id cancelled for not staying at that hotel.. If the customer support behind the curtain is helping such hotels despite of bothering customer right.. Then it is not good..

I just need my answer for the question that why i received that message from oyo next day even after my stay at that room with that same booking i. D.? Why even on oyo app there on my booking list that i. D. Wasn't showing up?? They deleted that from their records? Why so? The only proof for my check in and check out and payment i have are those emails address.. Which i can forward or show as proof..

Awaiting for help on this subject..

Thanks