[Resolved]  Oyo Rooms — taken extra money and not refunding it

I have booked oyo 129 sector 30 from 23rd jan till 28th jan’2020. They cancelled my 10 rooms reservations which were booked from 25th jan - 26th jan’2020. I have already paid the room and taxes in advance. So, i asked them to refund the money. But as the reservation was made by booking.com, manager mentioned that refund will be given by them. I have spoken to booking.com, they are saying we have not taken any money and hotel is responsible. I made the payment in the hotel itself.
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Aug 7, 2021
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
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Hi, we apologize for the upsetting experience and are constantly upgrading our services to enhance your satisfaction. Kindly, help us with the booking ID/contact details so that we can assist you in a better way. ~Joy

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