[Resolved]  Oyo Rooms — Taken hotel charges on web site and in hotel also. Double charges. Booking Id N6FX2957

I book hotel in OYO App with Pre payment with booking details N6FX2957 but in hotel they are demanding too much cost by adding printing etc charges. What's the benefit of OYO App payment and booking amount. Completely wrong charges. They are also charging amount which are not showing in OYO app. Making fool to people.

Hotel staff said do not pay via OYO app otherwise we will add more charges and your booking never done.

I paid 2 times due to this reason. 675 and then still app showing pending charges and then 200 via google app.

Why OYO hotel doing this thing people to make them fool. Return my money 675 + 200 = 875.
+2 photos
Was this information helpful?
No (0)
Yes (0)
Sep 6, 2022
Complaint marked as Resolved 
Thanks. OYO team contact me. And I got my Full Refund.
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Aug 29, 2022
OYO Rooms Customer Care's response
Hi, thank you for sharing the relevant details with us. We have raised your concern with the right team. We would request you to kindly allow us some time to get back to you.~Team Oyo
Verified Support
Aug 29, 2022
OYO Rooms Customer Care's response
Hi, as checked, our team has addressed your issue. For any further assistance feel free to contact us. ~Team OYO
Aug 30, 2022
Updated by PremAggarwal2022
Thanks. I got 675₹ of refund. Thanks again. But what about 199₹ which you associated hotel taken from me. I am attaching more screenshot. Please check and refund my 199₹ also.

Verified Support
Sep 06, 2022
OYO Rooms Customer Care's response
Hi, we are extremely regret for the inconvenience caused. The concerned team will get in touch with you and resolve the issue at the earliest. ~Team Oyo
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OYO Rooms
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    6584
    Pending
    1003
    Resolved
    4543
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    View all OYO Rooms contact information