[Resolved]  Oyo Rooms — The amount was deducted but the booking was never made

Hi,

I have made the payment to the Oyo room seems the amount is already deducted from my bank and also the booking has not happened.

Seems the booking was cancelled instead of confirming I was about to pay half the amount when I was about to check In at the hotel.

Also, Oyo is now telling me that there was no booking made and no amount was transferred I called several times and it says there is no booking in my name.

Also, the Oyo helpdesk agent was booking the hotel for oyo 78142 but the booking shows this for some other hotel.

So hoping oyo to refund the amount back to me.

Regards,
Arjun
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Jan 15, 2022
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Nov 30, 2021
OYO Rooms Customer Care's response
Hello Arjun,

We are grieved to learn about the experience you had at OYO rooms. Please be assured that the raised concern will be resolved at the earliest.

Thanks & Regards
TEAM OYO
Verified Support
Dec 02, 2021
OYO Rooms Customer Care's response
Hi, we believe our concerned team contacted and communicated the needful. Let us know if you need any further assistance.

Team OYO
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