[Resolved] Oyo Rooms — the hotel I booked not give me room

Rabi Chowbey

from Mumbai, Maharashtra

Address:

Masjidbari road noapara barasat, Kolkata, West Bengal, 700125

My name is rabi chowbey my rejistered mobile no eith you is s [protected]. I bokoked a hotel named hotel parth and i made patment online 680. Today morning i call hotel for check in they says they are not provide me room. I call customer care for that they hold my line near about 1 hour and they suggested they shifted my property and they make me confrom and talk the property manager. They new hotel named shanti continental when i reached hotel they say they are not get money from oyo. I thing your company doing fraud with me.

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Oct 14, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Sep 05, 2019

OYO Rooms Customer Care's response Hi,
We are extremely sorry that you had to face such an inconvenience. Oyo Hotels & Home always ensures that the customer is served with the best of services and hence, such an incident taking place is extremely unfortunate. Please help us with your booking details so that we can resolve your issue on a priority basis.

Regards,
Team Oyo